Offers of help from new volunteers are followed up promptly (by phone/post/email)

A named person is responsible for looking after volunteers and is approachable/helpful

The organisation has volunteer guidelines, or other paperwork to inform volunteers

Potential volunteers are invited to visit the organisation for a chat

Volunteers of all ages and backgrounds are welcomed (so long as they have the necessary skills)

Volunteers skills, interests and time availability are matched with voluntary opportunities

An application form is used and references are taken up

There a Volunteering Policy which is known, understood and accepted by everyone

Volunteers receive appropriate preparation/induction/training for their voluntary role

Volunteers are offered out-of-pocket expenses

Volunteers are covered by insurance and a health and safety policy

There is a complaints procedure

Where volunteering requires contact with vulnerable people, a CRB check is carried out

Volunteers play a part in decision making e.g. through staff meetings, or committees

Volunteers are asked periodically whether they are happy with their role

When a volunteer is not suitable for the organisation, alternatives are offered, or the volunteer is referred back to the local Volunteer Centre

Volunteers have social events, or other initiatives, which recognise their contribution

The organisation celebrates Volunteers Week and thanks its volunteers

The organisation is working towards (or has) the Investing in Volunteers Award